Jun 14 2023 04:40 AM
Jun 14 2023 04:40 AM
Can someone please decipher the below and tell me what the verification team is actually asking for or what they mean by "the domain provided in your submission is insufficient for the requirements of our program"?
Thank you for your Document Apologies for the inconvenience, However, the domain provided in your submission is insufficient for the requirements of our program.
Can you send us a recent additional document that contains the domain and company name or a contact name as they appear on your account?
we need additional document in which Domain and Entity Name or Partner Name is available, and the Documents submitted must have been issued within the previous 12 months.
The fact that they're asking for additional documents showing the domain and entity name after saying the domain is insufficient for the requirements of the program is confusing. I've provided them with endless documents containing the information they ask for. Yet, they come back with the same generic response without explaining what else could be provided.
At this stage, I'm deleting my organisation from the Microsoft Partner portal.
Jun 19 2023 11:01 PM
Jun 19 2023 11:59 PM - edited Jun 20 2023 12:04 AM
I feel your pain and wish I could tell you what to do to resolve it. The verification team is completely useless and it seems they’re isolated from the rest of Microsoft Partner support so everyone else I’ve spoken to on the Partner Support team has basically said there’s nothing they can do but try to contact the team but it has so far been fruitless.
I ended up deleting my Partner account in the end.
Jun 21 2023 04:41 PM - edited Jun 21 2023 04:42 PM
@SamuelRoach It could be that the paperwork you are submitting doesn't match your registered Microsoft account name. Make sure they match EXACTLY!!
Not certain that is the issue, but I wanted to speak up in case it helps you pass verification! Good luck!
Jun 21 2023 04:55 PM
Thanks for your reply. Initially i think the details were not EXACTLY correct. Since then I have corrected what i feel to be all the issues. However no matter what i do the application will not move past the rejected state. I think the application is stuck somehow but its impossible to get any relevant information from Microsoft. Just get the same old scripted line, Make sure your details are correct. Meanwhile I'm losing business by not being able to sell Microsoft subscriptions.
Jun 21 2023 05:03 PM
Jun 22 2023 12:25 AM
@jnicholson That’s been exactly my experience.
I’ve even gone as far as purchasing an additional domain, ensuring the invoice details are EXACT but no luck. In the event there was an issue with the initial submission that’s causing a problem on the backend, I even deleted the Partner account and tried with a completely different tenant and domain (since they’re saying “the domain isn’t eligible”) and the same thing happened. Likewise, I’ve also lost revenue with this process.
@JillArmour If so many partners are encountering this issue, this needs to be escalated to someone in Microsoft who can actually get to the bottom of it and resolve the issue, rather than potential partners going around in circles. We do not have time to run our businesses and burn hours upon hours dealing with a Microsoft process that is clearly not working. I’ve worked with Microsoft Partners and the Partner programme for over 10 years and have never experienced such nonsense.
Microsoft talks about caring about its partner community and relies heavily on its partner network to drive adoption of its products and services. Therefore, if partners are impacted, Microsoft will be impacted.
This is not good enough from Microsoft!
Jun 22 2023 02:43 PM
Jun 22 2023 02:48 PM
Jun 28 2023 08:20 AM
@jnicholson I'm sorry for your troubles here, it's frustrating I know. Does your registered partner account match your registered domain name EXACTLY? If not it will be rejected time and time again. That is the only thing I can think that woudl be causing the issue if you are sharing all the correct documents. Sorry I cannot be of more help. I am not part of the support team and I don't have access to their systems to check the status of your ticket(s).
Jun 29 2023 02:54 PM
@JillArmour Today i got the response in the partner portal that "The domain provided in your submission is insufficient for the requirements of our program."
Could you point me towards some documentation that will tell me what the requirements are for the domain?
Has anyone reading this ever has success getting a partner application approved or am i just wasting my time?
Its sad that people have to complain to forums as they have no other recourse.
Jun 29 2023 03:51 PM - edited Jun 29 2023 03:54 PM
@jnicholson does your domain name read exactly as your Microsoft partner account name? That could be the issue? Others have successfully gotten through the process and been verified, you just have to figure out what they are rejecting and fix it. :) Hang in there!
Here is what MSFT docs state you need to verify your business domain:
Business verification confirms that the enrolling company is a legitimate business entity and at the stated address.
Confirm that the company name and address in your Legal business profile have no spelling errors or abbreviations. They must match your formal company business registration records exactly. If appropriate, select the match found in external data sources (external company databases, such as Dun & Bradstreet (DUNS ID) or state registry).
Microsoft asks the primary contact (normally your Global or Account admin) to provide official documentation. Documentation could be a business registration, tax registration certificate, or a receipt from the company's home country, municipality, or questionnaires to be completed. Microsoft uses this documentation to verify that the company is authorized to do business under that name, and that it is located at the address provided. For further assistance, go to your profile page for MPN, CSP, or Developer to upload additional proofs through the interactive account verification experience.
This info can be found in the Microsoft Docs - Verify your account information when you enroll in a new Partner Center program
This may also be helpful to you as you have to be the Global admin to apply for verification (to my understanding): Microsoft Docs - Find and become the Global admin
I hope that helps?
Jun 30 2023 03:53 PM
@JillArmour yes everything matches 100%. Domain registered to my company under my email address. All information matches what I have entered in the partner portal. Will have to look into moving my customers to AWS as there is no end in sight. Absolute disgraceful treatment from Microsoft to there so called valued partners. It's obvious I'm not alone here. Seeing posts from desperate people on all platforms. Facebook CSP page, Reddit, and here. Not your fault I know but nobody seems to be able to help besides sprouting the same old stuff I have checked 100 times.
Jun 30 2023 04:53 PM
Jul 01 2023 02:46 AMSolution
Hi partners, its Edris from Cirrocloud Solutions.... I have had the same issues for domain ownership verification for a while now and i have finally solved my issue in the following steps while starting from Scratch.
You can reachout on email address removed for privacy reasons if you need any further information or direct message
Jul 01 2023 03:02 AM
Thank you for the detailed steps and taking the time to put them together.
One thing I would say is that deleting the tenant is not an option as it's the tenant associated with all our identities, mailboxes, data, etc. However, I have tried pretty much this same process using a completely separate tenant and new domain name, ensuring the company and contact details in the tenant matches the information in the Partner application.
I do suspect, given the identical generic responses everyone is receiving that Microsoft is using some kind of rubbish AI to process these verifications, which would explain the inflexibility, lack of clarity and ridiculous insistence on every detail matching EXACTLY, which could be a problem, considering the different formats used by domain registrars and other providers who generate the invoices, etc used for verification.
In any case, I'll create a new dev tenant as you suggested and attempt the process against and report back so if it works, others can follow the same process.
Jul 02 2023 04:18 PM
Jul 03 2023 04:52 AM - edited Jul 03 2023 04:55 AM
Same here... even after I'd deleted my Partner account, when I retried, it assigned me the same Partner IDs, which tells me the result will be pretty much the same. I can see residual information from my previous registration.
This is so frustrating! We shouldn't be spending days upon days trying to enrol into a partner program. This is typical Microsoft fiddly products, solutions and processes. By contrast, when I joined the Google Partner Advantage program, I finished signing up at 12:40PM and got the "Thanks for applying to Google Cloud Partner Advantage" email advising they'll get back to me and at 12:42PM (yes, 2 minutes later!!!) received my Welcome email confirming that I'd joined the programme.
Time is money! If I had to charge a client for the time I've spent trying to work around Microsoft's broken process, they'd be a few thousands poorer by now.
Microsoft simply does not care and I know whose products I will be pushing mostly now. It just irritates me that most of the cloud solutions I've typically delivered for clients are on the Microsoft platform, and there's no way around dealing with the Microsoft Partner program team, otherwise I wouldn't bother with this verification debacle.
Jul 03 2023 05:02 AM
Jul 03 2023 05:04 AM