When Partners post inquires related to incentives and program benefits, within 48 business hours and as long as the Team is not out of the office, the Licensing Concierge will:
- Provide guidance to the correct information and provide best practices and tips on how to better locate content related to CSP licensing questions.
- Clarify the licensing policies and procedures for products & services under the CSP program.
- Clarify promotions, pricing, and incentives under the CSP program.
- Report discrepancies in Microsoft Licensing Guide and/or other Microsoft documentation.
The Licensing Concierge is also unable to provide technical support. If you require technical assistance, the preferred path is to utilize the information in Partner Center.
The monthly CSP community Q&A call is the best place to bring questions about operational change in the CSP program. You can submit a question up to 48 hours before the call.
If further assistance is needed, Partners can then open a support ticket in Partner Center.
Partners that do not yet use Partner Center can sign into the Support page on the Microsoft partner website at partner.microsoft.com/Support to see their support options.
Alternative support:
Partner Community calls (discussions specifically for CSP Partners only, however you can ask questions during the call, or via Teams chat) To register for more Events, click HERE.
Regards,
Microsoft Licensing Concierge
