Re: Windows Server 2022 RDS CALs missing in partner benefits

Microsoft

@stevnhoved 

 

I have raised the question with the Partner Support. They pointet out that the CALs included in the benefits are indeed Windows Server 2019 Remote Desktop Services CALs, and agreed on, that the information should be clearer in the licensing table.

 

Are you saying that Partner Support confirmed that the CALs included in the benefits are specifically for Windows Server 2019 and cannot be used for 2022?

 

The MS Learn documentation lists which RDS CAL and license server versions are compatible with each other:

License your RDS deployment with client access licenses (CALs) | Microsoft Learn

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Hope this clarifies! :smile:

 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

11 Replies

@LicensingConcierge1 The Partner Support has clarified that "Windows Server 2019 Remote Desktop Services CALs" is indeed the correct license included in the Partner Benefits. You can install the license on a Windows 2022 RD License Server, but that cannot be used to license sessions on Windows 2022 RD Session Hosts. Just as the document you linked to describes.

 

It seems like a whole new strategy for Microsoft to not include the latest versions as Partner Benefits. It also doesn't align with provided licenses for Windows Server 2022 and ordinary Windows Server 2022 CALs.

 

The Partner Support refused to raise the question til the Partner Benefit decision makers, and just referred to this forum.

This question is not about where we can buy the 2022 RDS CALs, but how, when or why not we will get it included in the Partner Benefits.

@stevnhoved 

 

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The Partner Support has clarified that "Windows Server 2019 Remote Desktop Services CALs" is indeed the correct license included in the Partner Benefits. You can install the license on a Windows 2022 RD License Server, but that cannot be used to license sessions on Windows 2022 RD Session Hosts. Just as the document you linked to describes.

 

The Partner Support refused to raise the question til the Partner Benefit decision makers, and just referred to this forum.

I can provide documentation; however, I cannot override the information that you were given by Partner Center. If you disagree with their direction, you should reply to them directly. 

 

However, if you're saying that the information provided from Partner Support does not align with the documentation in the link that I provided, I will need documentation of the response that you were provided from Partner Support. Therefore, would you please provide a snapshot of the information that you received from Partner Support showing that they informed you that " Partner Support has clarified that "Windows Server 2019 Remote Desktop Services CALs" is indeed the correct license included in the Partner Benefits"?  Once I have a snapshot from Partner Support, I can confirm is there if a discrepancy regarding the Windows 2022 RD License Server and Windows 2022 RD Session Hosts. 

 

In the meantime, I can confirm that the process is that when a user or a device connects to an RD Session Host server, the RD Session Host server determines if an RDS CAL is needed. The RD Session Host server then requests an RDS CAL from the Remote Desktop license server.

If an appropriate RDS CAL is available from a license server, the RDS CAL is issued to the client, and the client is able to connect to the RD Session Host server and from there to the desktop or apps they're trying to use. License your RDS deployment with client access licenses (CALs) | Microsoft Learn

 

In order to install licenses for your session hosts, you'll need a Remote Desktop license server with per-user or per-device client access licenses (CALs) activatedLicense Remote Desktop session hosts | Microsoft Learn

 

Additional Helpful Resource:

Overview of Windows Server upgrades | Microsoft Learn

 

 

Regards,

Microsoft CSP Licensing Concierge

@LicensingConcierge1 This post has nothing to do with the technical use of RDS CALs. It is posted to the "Partner discussion topics » Partner benefits" forum, so everyone should understand what area the topic relates to. I believe that anyone who uses RDS CALs from their Partner Benefits, fully understand what the post is about.

 

The Benefits are described in the Microsoft AI Cloud Partner Program Benefits Guide (https://aka.ms/solutionsPartner.benefits). From the PDF-document, I have listed the products related to this post below. Please notice that no version is listed for the RDS CALs. Also notice the included Windows Server products is listed as 2022.

 

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But as @Simon Baer describes, when we go to the Benefits area of the Partner Center site, the available licenses are listed as below. Please note that the RDS CALs are listed as 2019, while the Server licenses and the ordinary CALs are for 2022.

 

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The Partner Support has verified that the listed licenses are the correct ones included in the Partner Benefits. For some reason they cannot escalate the question to the decision makers and referred me to this forum.

 

While the Partner Benefits normally includes the latest version, the obvious questions are:

 

  • Why is only 2019 RDS CALs included in the Partner Benefits, and not 2022?
  • When could we expect 2022 RDS CALs to be included in the Partner Benefits?
  • If never, why not?

@stevnhoved @Simon Baer 

 

For better assistance, I'm going to move this post along with all replies over to the Windows Server Tech Community.

 

I'm confident that you'll receive the answers you're looking for there. :smile:

 

 

Regards,

Microsoft CSP Licensing Concierge

 

@LicensingConcierge1 It is pretty odd moving the post to Windows Server Tech Community, when it clearly is about Partner Benefits, end not Windows Server Tech.

 

Have a nice day.

@stevnhoved 

 

For the Partner Benefits community, "benefits" refers to incentives or specific benefit offers. However, none of the information from any of the replies on this post mention incentives.

 

Instead, you've asked about the Windows Server 2022 RDS CALs, which is among the subjects/topics discussed on the Windows Server community. 

 

 

 

Regards,

Microsoft CSP Licensing Concierge

@LicensingConcierge1 I did mention the URL in the same sentence.  https://aka.ms/solutionsPartner.benefits

 

Benefits is an area/workspace in Microsoft Partner Center where we can access the benefits from our Partner program - Among others the licenses for RDS CALs, which this post is regarding. If you don't know Partner Center, I can help you with some screenshots.

 

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@LicensingConcierge1 You can also read about the Software Benefits here. Of Course, this is a generic page, so it does not list the specific products/licenses.

 

https://learn.microsoft.com/en-us/partner-center/mpn-benefits-software

@stevnhoved 

 

Thank you for providing the link that you've referenced.

 

 

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Please click on the highlighted hyperlink in the screenshot above for "next steps" and follow the steps for product support and/or advisory hours to discuss why the guide says that Windows Server Remote Desktop Services (RDS) CALs is not edition-specific; you've stated that Partner Support pointed out that the CALs included in the benefits are indeed Windows Server 2019 Remote Desktop Services CALs; and that the RDS CALs are listed as 2019, while the Server licenses and the ordinary CALs are for 2022.

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Manage Microsoft AI Cloud Partner Program benefits - Partner Center | Microsoft Learn

 

 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

 

 

 

 

Regards,

Microsoft CSP Licensing Concierge

 

 

 

 

 

@LicensingConcierge1 Sorry, but this is really like going uphill.

 

The Benefits Guide I referred to (https://aka.ms/solutionsPartner.benefits) is a 29-page guide of all the Benefits. "Windows Server Remote Desktop Services (RDS) CALs (not edition-specific)" is listed 7 times. That is under each of the six Solutions Partner designations (Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Modern Work, Security, Apps & Infrastructure), and then the Action Pack.

 

In my case we get the Benefits from the Business Applications designation. I can't believe that it should makes any different, which designation you get the Software Benefits from.

@stevnhoved 

 

Since this conversation was overshadowing the original post and you've indicated that you have either designation or an action pack, I've created a new post on your behalf and moved this conversation back to Partner Benefits. 

 

Regards,

Microsoft CSP Licensing Concierge