Weblinks/email ID automatically changes into a plain text starting in Outlook

Copper Contributor

Hi ,


There is an outlook user in my company who is facing this issue , whenever she trying to compose an email , any weblink or email id get turns into weird text format . for example if I type :

abc@work.com , it turns into { HYPERLINK "abc@work.com" }.  I have done so many troubleshooting on this issue . below is the list of steps I have performed yet. 


1: changed the setting in outlook settings under the mail > editor options ( searched in Microsoft tech community previous posts )

2:  repair the office 365 (both offline/online option )

3:  execute outlook.exe /resetnavpane ( suggested by someone )

4:  cache cleared 



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