Want user to fill in form when sending email to specific email address

[andre1095]

Hi, We have an email address for incoming work to our team. 

Rather than allow the user to email free form, I would like to get them to fill out a form specifying what they need.

Is this possible?

Thanks

Andrew

[#2]

Create a web form for that. Instruct users do not send emails but use the web form.

[#3]

Thanks Victor, I thought that might be the case.

Andrew