Unable to send emails from shared mailbox on mac outlook app

Copper Contributor

In the last few days our shared mailbox has not been sending emails in the outlook app on my imac or the macbook of the other staff member who shares this email address.  Previously there were no issues with sending from this mailbox, I have removed all accounts from outlook and re-added and still having the same issue. The mailbox receives emails fine - but when you try and reply to send a new email and click on send nothing happens.  Emails send fine through outlook on the web.  Any help would be appreciated!

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