SOLVED

Unable to add new IMAP account in outlook ver 16.59 (22031300) mac Big Sur

New Contributor

Issue: Unable to add new IMAP account after latest Outlook update 

Action Performed: Tools ->Account ->New Account ->IMAP Config ->Add Account ->Failed ("We encountered an error while adding account. Please try again.")

Expected Result: Add new IMAP Account

Actual Result:  Unable to add account on new Outlook

Error Message: "We encountered an error while adding account. Please try again."

Additional Info: able to add IMAP account if revert from new outlook   

2 Replies
best response confirmed by Ranjeet700 (New Contributor)
Solution
Disable Sync with Microsoft Cloud at imap selection setting (Provider) ....it worked.
How to disable syncing with Microsoft Cloud in imap selection settings