Sep 06 2016 11:29 AM
I have an end user who is on Outlook 2016 with on-premise exchange and we here inbox only updates when I click "Update Folder" in send/receive ribbon.
I tried cleaining the local cache on the inbox folder and let it rebuild as I found one article saying that this was a known issue.
But the issue came back once it was fully synced again.
I am stuck and what tricks to use to help troubleshoot, I hate rebuilding profiles as they are big distruption to the users day while their mailbox is downloading.
Any ideas
Sep 06 2016 11:35 AM
Try running Outlook in Safe mode or recreating the profile. How big is the OST?
Sep 06 2016 11:43 AM
7GB's so I try to hold the profile restore as a last resort
I haven't tried safe mode I will try that real quick
Sep 06 2016 12:18 PM
Sep 06 2016 01:35 PM
Sep 06 2016 10:25 PM
Ah yes, forgot to mention disabling AV/scanning/backup software :)
Nov 03 2017 11:04 PM
For a proper sync of emails, one must verify the profile settings. Take a look on here to know: how to fix Outlook sync issue