Shared inbox Search Fail with error message "..problem with your network connection."

Copper Contributor

Hi Everyone...

Currently I am facing search failure in shared inbox using Outlook Desktop version (Microsoft Office 365 ProPlus Version 1902).

When I try to do search in shared inbox with filter "Current Mailbox", it came up with error (see screen shot). The network connection is fine, because when I do the same search in my personal inbox, the search is ok. 


The following action had been tried but failed to resolve the problem

- Index rebuilt

- Download shared folders had been disable under "cached exchange mode settings"


Please advice if you have solve this problem before...Capture9.PNG

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