server not downloading some emails

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Hey dear all, hope you are having a good day.

We are using Gsuit server for outlook in our office and I am facing an issue for the last couple of days.

there is an account in name of sales and this account is using by all the sales team along with their respective email address. what i am facing is that 2 users are not receiving emails on their outlook client while the emails are their in the server.

what is the issue ?

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