Hello, just have run into a problem with Outlook. My employment ended recently and my employer locked my email account on Microsoft Exchange. I did not remove this account from Outlook beforehand, and now when I try to launch Outlook it does not, asking to log in to the locked school account. I tried re-installing MS365 and removing notions of the school account whenever I could find them, but it seems nothing helps. Could somebody give a piece of advice on what else I could do to clear up inactivated school account and launch Outlook with my personal Gmail only? I cannot contact my school IT team, since they do not respond to any emails outside their organisation. Cheers, Alex
Hi Alex First off. Check if other office software open and report they are activated. To do this, Open Word and click on File - Account. There it will indicate that your software is Activated. You also need to make sure that the office package you using has Outlook available. Second thing. Go to Start - look up control panel. In control panel "Mail ( Microsoft Outlook )" if you don't see it change your view to Small icons. In Mail settings go to Show Profiles Add a new profile and configure for your Gmail account. Then in the Always use this profile box select your new profile. Outlook should then open with your Gmail account settings configured.