Seeking help with Outlook - Cannot Open Outlook

%3CLINGO-SUB%20id%3D%22lingo-sub-2415501%22%20slang%3D%22en-US%22%3ESeeking%20help%20with%20Outlook%20-%20Cannot%20Open%20Outlook%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2415501%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20just%20have%20run%20into%20a%20problem%20with%20Outlook.%20My%20employment%20ended%20recently%20and%20my%20employer%20locked%20my%20email%20account%20on%20Microsoft%20Exchange.%20I%20did%20not%20remove%20this%20account%20from%20Outlook%20beforehand%2C%20and%20now%20when%20I%20try%20to%20launch%20Outlook%20it%20does%20not%2C%20asking%20to%20log%20in%20to%20the%20locked%20school%20account.%20I%20tried%20re-installing%20MS365%20and%20removing%20notions%20of%20the%20school%20account%20whenever%20I%20could%20find%20them%2C%20but%20it%20seems%20nothing%20helps.%20Could%20somebody%20give%20a%20piece%20of%20advice%20on%20what%20else%20I%20could%20do%20to%20clear%20up%20inactivated%20school%20account%20and%20launch%20Outlook%20with%20my%20personal%20Gmail%20only%3F%20I%20cannot%20contact%20my%20school%20IT%20team%2C%20since%20they%20do%20not%20respond%20to%20any%20emails%20outside%20their%20organisation.%20Cheers%2C%20Alex%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hello, just have run into a problem with Outlook. My employment ended recently and my employer locked my email account on Microsoft Exchange. I did not remove this account from Outlook beforehand, and now when I try to launch Outlook it does not, asking to log in to the locked school account. I tried re-installing MS365 and removing notions of the school account whenever I could find them, but it seems nothing helps. Could somebody give a piece of advice on what else I could do to clear up inactivated school account and launch Outlook with my personal Gmail only? I cannot contact my school IT team, since they do not respond to any emails outside their organisation. Cheers, Alex

1 Reply
Hi Alex
First off. Check if other office software open and report they are activated.
To do this, Open Word and click on File - Account.
There it will indicate that your software is Activated.
You also need to make sure that the office package you using has Outlook available.
Second thing.
Go to Start - look up control panel.
In control panel "Mail ( Microsoft Outlook )" if you don't see it change your view to Small icons.
In Mail settings go to Show Profiles
Add a new profile and configure for your Gmail account.
Then in the Always use this profile box select your new profile.
Outlook should then open with your Gmail account settings configured.