Jul 28 2021 09:24 AM
I have a default email that is sent to a list of people each day. The email is adjusted each day to indicate a number in a file that we are printing and advising to a group of people.
For years, all I have done is 'resend' an email and update the quantity (all other information is the same). For the last few months, when I 'resend' this email and type in a new quantity and hit send - the email doesn't hold my 'new quantity', but rather holds the previous information.
My workaround now is to create a new email, copy and paste the 'canned' information and then type in the new quantity as resend no longer seems to allow changes to the text.
Does this feature no longer work to accept and hold changes when resending?
Sep 23 2021 02:21 PM
Oct 04 2021 07:05 AM
Hello
I've just seen your message and would like to know if you found a solution to this. I've had this problem for severall weeks. I've reinstalled and updated office fully, to no avail.
Oct 04 2021 08:10 AM
Oct 05 2021 12:34 PM - edited Oct 05 2021 12:59 PM
All - after some maddening tests on this, try the following :
Select Resend of a message
When the new copy opens, make sure formatting is NOT HTML.
Make changes to the copy of the mail to be resent.
Send the message.
See if the changes are persistent when received by addressees .
I used Rich Text formatting and the re-sent (modified) message DID NOT revert to the original .
With HTML formatting, it seems no matter how much the new copy is modified, it reverts to the original...
Test this out and report back
Best,
JR
Oct 05 2021 02:12 PM
Oct 06 2021 01:26 AM