Report message Outlook not functioning

%3CLINGO-SUB%20id%3D%22lingo-sub-2751900%22%20slang%3D%22en-US%22%3EReport%20message%20Outlook%20not%20functioning%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2751900%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20several%20customers%20who%20claims%20the%20%22Report%20Message%22%20button%20isn't%20functioning%20as%20expected.%3C%2FP%3E%3CP%3ESince%20they've%20clicked%20the%20button%20Outlook%20gives%20an%20error%20as%20below.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Patrick007_0-1631693242420.png%22%20style%3D%22width%3A%20480px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F310513i5F03B5DCE449F900%2Fimage-dimensions%2F480x18%3Fv%3Dv2%22%20width%3D%22480%22%20height%3D%2218%22%20role%3D%22button%22%20title%3D%22Patrick007_0-1631693242420.png%22%20alt%3D%22Patrick007_0-1631693242420.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESince%20it%20is%20in%20Dutch%20I%20will%20translate%20this%20%3A%20Report%20message%20cannot%20be%20loaded%20because%20of%20the%20current%20browser%20version%20isn't%20supported.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBelow%20an%20example%20of%20an%20error%20from%20another%20customer%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Patrick007_1-1631693442256.png%22%20style%3D%22width%3A%20524px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F310518i0FC72C6C128557CA%2Fimage-dimensions%2F524x19%3Fv%3Dv2%22%20width%3D%22524%22%20height%3D%2219%22%20role%3D%22button%22%20title%3D%22Patrick007_1-1631693442256.png%22%20alt%3D%22Patrick007_1-1631693442256.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESince%20it%20is%20in%20Dutch%20I%20will%20translate%20this%20%3A%20Report%20Message%20cannot%20be%20opened.%20Check%20your%20netwerkconnection.%20Try%20again%20later%20if%20the%20problem%20still%20exists%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20browser%20version%20runs%20Microsoft%20Edge%26nbsp%3B%3CSPAN%3E93.0.961.47%20in%20different%20VDI%20environments%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EI%20tried%20to%20disable%20and%20re-enable%20the%20Report%20Message%20button%20from%20the%200365%20portal%20-%26gt%3B%20integrated%20apps.%20I%20also%20have%20tried%20this%20with%20only%20one%20testuser.%20The%20problem%20still%20exists.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EIs%20there%20anyone%20with%20the%20same%20problem%20and%20even%20better%20the%20solution%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EKind%20regards%2C%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Hello,

 

We have several customers who claims the "Report Message" button isn't functioning as expected.

Since they've clicked the button Outlook gives an error as below. 

 

Patrick007_0-1631693242420.png

 

Since it is in Dutch I will translate this : Report message cannot be loaded because of the current browser version isn't supported. 

 

Below an example of an error from another customer:

Patrick007_1-1631693442256.png

 

Since it is in Dutch I will translate this : Report Message cannot be opened. Check your netwerkconnection. Try again later if the problem still exists

 

The browser version runs Microsoft Edge 93.0.961.47 in different VDI environments

I tried to disable and re-enable the Report Message button from the 0365 portal -> integrated apps. I also have tried this with only one testuser. The problem still exists.

 

Is there anyone with the same problem and even better the solution?

 

Kind regards,

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