02-01-2017 06:49 AM
02-01-2017 06:49 AM
I am missing "Browse groups" & "New Group" button from the Home Tab in Outlook 2016
So I can not see, by using Outlook, which groups already exists ...
Who has the same problem?
Anyone got an idea?
I am using MS Office Professional Plus 2016 (Version 16.0.4456.1003)
02-01-2017 07:20 AMSolution
It's by design I guess, but you can check the already created groups under "All groups" in the address book of Outlook 2016.
02-01-2017 01:16 PM
The buttons are not located on the Home tab for "generic" mail items, you need to select a Group first to get the Home tab updated with the relevant options.
02-02-2017 12:16 AM
That's true, but unlike OWA, in the rich client there is no such thing as "Browse groups" or "Discover", and can't even be added by customizing the Home tab.
02-02-2017 11:15 AM
I do have them though. What channel are you on? Check if there's newer Office version available.
02-02-2017 11:40 AM
OK, I see now.
I've taken the screenshot from an "Office 2016 Professional Plus" Outlook, same version as @Luc Debois - which is btw. the fully updated version.
If I check an "Office 365 ProPlus" Outlook (FR, Deferred channel), I can see the "Browse Groups" on the ribbon indeed. So it seems this feature is not delivered to the perpetual license based Outlook 2016 versions yet.
02-10-2017 04:48 AM
See screencapture for Dutch version .. there you see the group "Groups" on the Home Tab.
I reinstall Office .. I have now MS Office professional Plus 2016 ... and the option isn't available anymore ... :(
What is wrong or when will it be available in MS Office professional Plus 2016
11-07-2017 06:41 AM
Just had the same issue. And some groups were missing to be displayed as well.
Do you have the x64 version installed? It was my case and had to uninstall/reinstall 32 bits version, which is working fine (group tab in the ribbon & all groups correctly displayed).
12-04-2019 06:56 PM
I am a newbie administration staff in my corporation. We have 10 users with fully licensed Office 365 and Window.
One of our users is having the same situation like you while others is working fine. When I log in by that account via Outlook in the web, the "Group" drop-down button in "Folder Pane" still exists meanwhile in Outlook in PC, there is no "Group" drop-down button in Folder Pane, no button "Browse Group", "New Group" in the Ribbon pane but I still can see all the groups this user has in the Address Book button (Ctrl+Shift+B) in the Ribbon Pane.
This is my Outlook's screenshot: as you can see, the symbol of "Browse Group" works, but in that users's case, the button does't work and is disabled like the button "Undo" in this screenshot picture.
Therefore, the error can not be fixed by recustomizing the Ribbon or setting up the quick access toolbar. I tried to reinstall the Office 365, it does not work.
02-18-2020 01:10 PM
why is it greyed out. I have admin's with this requesting case support.