Profile won't load in Outlook

[Tomas335]

I have Office 365 and am running Windows 10 on a 64 bit laptop. I am trying to run Outlook and the profile won't load. I have tried restarting my laptop and uninstalling and reinstalling Outlook to no avail. I am getting annoyed. Is there something wrong I'm doing? is there a phone number I can call so that someone can walk me through the process of setting up my Outlook profile?

[#2]

Hi,

Does it return any?
Are you able to create the profile, but then outlook doesn't open?

Could you please share more info about your issue?

[#3]

No, Outlook will not load at all. I cannot even create the profile online. I’ve tried sending the logs to Microsoft. Sometimes it opens and I can add a account, like Gmail. But the account does not stay in my profile when I close Outlook. Should I uninstall the app then try again from Microsoft Store? That is the only thing I haven’t done that I can think of.