problems registering outlook.com account.

Copper Contributor

hi im trying to register an outlook.com account. when i put in the account info outlook tells me its already been registered. if i try to log in using the same info outlook tells me the account doesnt exist. it is possible i have at some point in the past registered the account and forgotten.

 

any ideas/suggestions?

 

thanks.

1 Reply

@henry168 

If you're encountering issues while registering an Outlook.com account and receiving conflicting messages, here are some suggestions to resolve the problem:

  1. Password Recovery: Try to recover your account by using the password recovery options provided by Outlook.com. Click on the "Forgot password?" or "Can't access your account?" link on the login page. Follow the prompts to reset your password and regain access to your account. This will help if you have indeed registered the account in the past but forgot the login details.

  2. Contact Support: If the password recovery option doesn't work or you're certain that you haven't registered the account before, it's recommended to contact Outlook.com support for further assistance. They will be able to verify if the account already exists or if there is an issue with the registration process. They can guide you through the necessary steps to resolve the problem.

  3. Try Different Variations: Double-check the account information you're entering during the registration process. Make sure there are no typos or mistakes in the email address or username. If you're using a common name, try adding numbers or other unique identifiers to create a more distinct account name.

  4. Create a New Account: If all else fails and you're unable to resolve the issue, you can consider creating a new Outlook.com account with a different email address or username. This will ensure you have a fresh account without any conflicts or registration issues.

Remember to follow the guidelines provided by Outlook.com during the registration process and ensure that you're adhering to their terms of service. 

The text was created with the help of AI.