Problem saving emails in New Outlook

[Boah1717]

Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to save everything as an eml file which the CRM doesn't recognise as a thing. I can't figure out how to save an email except by choosing print, pdf, and half a dozen clicks to get it onto my computer where I can then drag it. This loses access to any attachments that were with the original email so is not satisfactory. Any ideas? What am I missing (besides old Outlook which worked so much better)...

[#2]

Hi @Boah1717,

unfortunately, the new version of Outlook does not currently support the ability to open or save .msg and .eml files.
How can I save emails from the new version of outlook? - Microsoft Q&A

You can give feedback directly to Microsoft from your new Outlook client by going to Help > Feedback, and then select from the options in the pane. Select Submit when you're ready to send.

*Feedback won't be available if the Optional connected experience isn't turned on.

To turn this on, go to Settings > General > Privacy and data > Privacy settings and select the toggle for Turn on optional connected experience.

Contact support and provide feedback in new Outlook for Windows - Microsoft Support

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Kindest regards,

Leon Pavesic
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(Twitter)

[#3]

Hi @Boah1717,

just for the update, Microsoft is planning to make changes in New Outlook regarding .eml, .msg and .oft files:

Microsoft 365-Roadmap – Microsoft 365-Update | Microsoft 365

Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.

If the post was useful in other ways, please consider giving it Like.

Kindest regards,

Leon Pavesic
(LinkedIn)
(Twitter)

[#4]

thanks @LeonPavesic for trying to help. I will leave it open for now in case anyone else comes up with good workarounds. Saving an email is such a basic need, it's hard to believe Microsoft would come out with a 'new outlook' that can't do it easily!!

[#5]

@Deven_Malik 

The save as option was working but it is greyed out now and has been for a few weeks. Very frustrating when you need to save as eml to keep the attachments and now this isn't an option again.