Problem saving emails in New Outlook

Our company's CRM doesn't allow dragging emails directly from Outlook into case notes, so I have to save every email to my computer and then drag it into the case note. Problem: New Outlook seems to ...

LeonPavesic

Silver Contributor

Hi Boah1717,

unfortunately, the new version of Outlook does not currently support the ability to open or save .msg and .eml files.
How can I save emails from the new version of outlook? - Microsoft Q&A

You can give feedback directly to Microsoft from your new Outlook client by going to Help > Feedback, and then select from the options in the pane. Select Submit when you're ready to send.

*Feedback won't be available if the Optional connected experience isn't turned on.

To turn this on, go to Settings > General > Privacy and data > Privacy settings and select the toggle for Turn on optional connected experience.

Contact support and provide feedback in new Outlook for Windows - Microsoft Support

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Kindest regards,

Leon Pavesic
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Boah1717

Copper Contributor

Feb 14, 2024

thanks LeonPavesic for trying to help. I will leave it open for now in case anyone else comes up with good workarounds. Saving an email is such a basic need, it's hard to believe Microsoft would come out with a 'new outlook' that can't do it easily!!

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Problem saving emails in New Outlook

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