Feb 27 2020 10:48 AM - edited Feb 28 2020 07:38 AM
If you have cached exchange mode on, you cannot move (either by drag-and-drop or right-click -> move) emails older than the "mail to keep offline" setting.
We confirmed this with Office365 support who were able to reproduce the issue. They had no suggestions other than to cache all email or use Online mode. Neither of these is feasible for performance and/or storage reasons.
Steps to reproduce problem:
Feb 27 2020 11:52 PM
Which version/build of Outlook is that? @Gabe Bratton might have an idea.
Feb 28 2020 05:53 AM
Feb 28 2020 07:11 AM - edited Feb 28 2020 07:12 AM
Adding some more info:
If we try to move the email again after we have already tried to move it unsuccessfully, we almost always get this message:
Besides changing to Online mode or caching the whole mailbox, another workaround is to click the View on Server button before performing the search. This puts the mailbox effectively in Online mode, and the emails will move (though it takes a minute for this to update visually - it looks like the emails haven't moved, but they have)
Feb 28 2020 07:53 AM
I see that we have had a hotfix request to fix this. The Outlook Team said that the issue was too big a work item to fix in a hotfix. There is a bug tracking future work to address it.
The workaround in the meantime is to have the impacted users set sync slider to All Mailbox or disable service search.
Disable Server Assisted Search |
Group Policy registry path:
|
Disables Outlook from requesting and using Search results from Exchange for cached and non-cached mailbox items. Instead, it will use search results from Windows search service. Set to 1 to enforce. |
Feb 28 2020 08:09 AM
Thank you for the update! Sounds like it will be included with an office update - do you have any ETA or information on which future build(s) of office will include the fix?
Feb 28 2020 08:48 AM
There is some work scheduled around this for Q2 but I don't know what all other work items are associated. That would likely be the earliest timeframe.
May 26 2020 06:01 AM
@Gabe BrattonI am on the latest update in the monthly channel and am still experiencing this issue. Do you have any update on how things are going?
Aug 24 2020 05:34 AM
@Gabe Brattonlooks like this is still happening. Any idea when the fix will be available?
Nov 23 2020 09:11 AM
@Gabe Bratton this is still occurring on Version 2010, Build 13328.20356. I know you said that Q2 2020 would be the earliest, but we're getting close to the end of the year with no updates on the issue.
Jun 06 2022 08:39 AM