password reset for user admin

Occasional Visitor

i have an issue as IT support with user/password admin privileges.

 

about a year ago my company migrated to AAD. with me being user/password admin now i can't reset passwords for E-mail created before the migration. but any E-mail created after the migration i am able to reset it. 

kindly anyone has a solution to this?

 

keep in mind we tried removing all privileges and reassigning them and still. 

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