09-26-2017 09:14 AM
09-26-2017 09:14 AM
Our employees using Android devices to access company email from OWA for Android are getting system prompts "OWA app must reset". They go through the reset process and get back to the original system prompt "OWA app must reset". I have asked them to remove OWA for Android and reinstall it. Still the same error.
There are no system advisory messages in the O365 admin web portal.
I found these posts from yesterday:
No replies from Microsoft on these login issues.
Any one from Microsoft have information on this error?
09-27-2017 06:12 AM
We have the same issue as yours. It's affecting everyone at my company.
Bill Gates is using Android phone. I'm wondering if he will whine at Microsoft OWA Developer team if he found out that the OWA Android is no longer working?
09-27-2017 07:33 AM
I hope OWA for Android gets fixed, now that Bill Gates switched to an Android phone.
I opened a ticket with Microsoft Support yesterday- have not heard updates from them yet.
09-28-2017 07:51 AM
Still no announcement in the O365 Admin web portal of this widespread issue.
Still cannot use OWA for Android this morning.
09-28-2017 08:13 AM
The solution the Tech gave me was to just not use the OWA app and use the phone's built in app.
I had to demand to talk to a Manager.
I had to remind them it's not my fault the app hasn't been updated and that Microsoft is dragging their feet on letting Government tenants use the newer Outlook for Android app so we are stuck using OWA whether I like it or not.
All in all a very poor Support experience so far. Waiting for the next call back.
09-28-2017 08:13 AM
We had the same issue and solved it by installing Outlook for android.
I know its not the best option but its a solution.
09-28-2017 08:36 AM
Try uninstalling the updates for the Android System WebView.
Settings -> Apps -> Android System WebView -> Uninstall Updates
09-28-2017 08:57 AM
I'm still waiting for a co-worker to test as well.
That was something I discovered on my own, definitely not suggested by the useless Microsoft Support.
09-28-2017 09:00 AM
Several of our employees do not have that feature in their Android phones.
Their Chrome version is 61.0.3163.98, which is the latest.
OWA for Android still not working.
Thanks for the suggestion!
09-28-2017 09:26 AMSolution
Then it might be something similar on their phones. But it's what Android apps use to display web pages inside the app. It isn't Chrome. Maybe on their phones it is called something else.
My co-workers was able to unistall the updates and it is now working for him.
09-28-2017 09:31 AM
Thanks, Cary! I'll have our employees look for something similar in their Android phones and remove that feature.
Congrats on finding a solution!
09-29-2017 08:31 AM
I had some users in that situation and your anwser solve the problem.
The sugestion to use outlook doesn't solve the problem for who uses shared mailboxes and need to access it. That's why the OWA is the app to use by default ;)
Thx and one more time Thx :)
09-30-2017 04:16 PM
10-01-2017 06:52 PM - edited 10-01-2017 06:53 PM
I was having the exact same problem with the OWA reset. Based on what I saw in other threads, I uninstalled the latest Chrome update and OWA started working again. Try that.
10-02-2017 03:34 AM
Ridiculous! OWA app does not work anymore, now they want you to DOWNGRADE Chrome?
Come on! Microsoft must solve its own problem!
10-02-2017 03:37 AM
10-02-2017 08:36 AM - edited 10-02-2017 08:37 AM
We reported the issue to Google and they say it is up to the app developer to fix the app. Unfortunately for us OWA for Android users that won't be happening.
What are Microsoft's recommendations now????
10-02-2017 08:43 AM
I opened a ticket with Microsoft last week - submitted the log files and user information settings they requested. I even gave a link to this forum topic to the support engineer, letting her know that this is a widespread issue. I requested if she or another member of their team can update us with what is going on with OWA with Android. I was told that they do not know about this issue and cannot respond to the tech forum questions. Wow!
This morning, I asked some of our employees to test removing the latest Chrome version and test if they can use OWA for Android. Did not work. They had to remove OWA for Android after removing the latest Chrome version - now OWA for Android works.
OWA for Android is still broke - this is just a work around.
10-02-2017 01:01 PM
10-03-2017 12:57 AM
I just found the solution (tested on my Android 7.0)
It seems that issue is caused by latest google update.
10-03-2017 01:07 AM
Hi Allen, thanks for your reply and the article you send.
But the article talk abour Shared Calendars and not about Shared Mailboxes.
In the Web UI, right click in the mailbox name and add shared mailboxes, doing this and using OWA you get the Shared Mailboxes visible and can see the new emails in the Shared Mailbox.
Using Outlook I can't get the Shared Mailboxes visible and accessible. Is there a way for using Outlook App and get the Shared Mailboxes? Without that option Outlook is not a solution.
10-03-2017 08:45 AM
10-04-2017 02:40 AM
10-04-2017 05:47 AM
Users except Office 365, uses OWA because of Calendar sharing. This is one of reason why Microsoft is being hated by lots of users now. If something is working, why you break it. And if it is brken for some reason, fix it. Stop blaming game. Google fixes issues when it cause by Microsoft updates. So, it should work vice a versa. Users are frustated. Please Microsoft!!
10-04-2017 09:18 AM
10-04-2017 09:46 AM
Thanks, but not all Android users have the System WebView feature installed, before this OWA for Android issue started. I posted the work around that worked for our employees.
10-04-2017 11:10 AM
10-11-2017 02:42 AM
10-11-2017 02:42 AM
was able to fix the issue by just going to :
settings > Apps > Chrome > Uninstall update
and now works perfect again
10-11-2017 07:42 AM
The notice for discontinued support for OWA for Android was posted 2 years ago and not many Microsoft customers remember that.
Even Microsoft Exchange engineers that I worked with did not know that !!! They informed me about OWA for Android not being supported two weeks after I have been exchanging posts in this forum and other Exchange admins posted work around solutions.
08-30-2018 12:15 AM - edited 08-31-2018 05:54 AM
Since the Lollipop update, I have not been able to log in to my email account on Microsoft Outlook Web Access through any web browser on my phone. I cannot use the app, because my office doesn't use Office 365. We just have an Exchange server. When I try to log in from my phone's web browser, it says, "The username or password you entered isn't correct." I can log in from any regular computer and I could log in when my phone was on KitKat. Is there any solution for this? I am expected to respond to work email frequently during the day, and I'm not always near a real computer. I really don't want to go back to KitKat, because I love everything else about Lollipop! Is there anyway to resolve this problem or can someone explain to me what is causing the problem in the first place?