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Truce's avatar
Truce
Copper Contributor
Apr 18, 2019
Solved

Outlook with Gsuite not sending email

Update: I haven't been getting email notifications for any replies, but it does seem to be working now.    Outlook is not sending emails out from our linked Gmail. Sending and receiving works fine ...
  • AaronMS's avatar
    AaronMS
    Apr 19, 2019

    Truce If you're still seeing this problem I'd be interested in taking a closer look at this failure.   Can you still reproduce it on demand?   If so, email me  asnapke AT microsoft dot com and I may be able to assist you.  If you happen to already have IMAP/SMTP logs collected go ahead and send that.

     

    EDIT: see below, root cause has been found restart Outlook and this should be fixed.

     

AaronMS's avatar
AaronMS
Icon for Microsoft rankMicrosoft
Apr 24, 2019

Truce 

 

Update to all on this thread: we've tracked down the root cause in why the GSync provider DLL was not registering properly and worked with Google to get it resolved.

 

Outlook should be able to correct the issue itself on restart.  If you're not seeing that occur, try making sure all Office apps are closed (or simply restart the machine).  If the issue persists past that please use Help>Contact Support to work with us and trigger additional data collection.

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