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outlook search not working

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orrtech
Occasional Contributor

Outlook 2016 not showing any results when searching for a specific email.

 

An organization with 10 users , all with outlook 2016 .

Only in one of the users search option shows no results- search for a specific email in the inbox. 

Also, after rebuilding the search index , still no results .  

 

what could be the problem ? 

 

omer