Outlook search not working: tried everything, please help. Super frustrated ;-(

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New Contributor

 

Hello everyone,

 

I run a Surface Pro X. Nothing special, just the usual office applications. I did enrol in the insider programme several months ago, not sure whether that is related to my 'issue'.

 

I use outlook with 3 Gmail accounts (2 Google Workspace and one private account actually) that are accessed via IMAP. I have the same setup in my office on a Surface Studio, where everything works flawlessly.

 

However, on the Surface Pro, the search function in Outlook stopped working somewhere in July. When I do a search, I simply get 'no results' and below that 'find more on server'. When I click the latter, again: 'no results'.

 

  1. Of course I tried to fix this by following this: Troubleshooting Outlook search issues (microsoft.com). And more by following all kinds of tips and tricks in forums.

  2. Then I chatted with 3 different tech support staff members, one of whom was 'escalation level'. Each of them took over my computer, spent 1 to 2 hours doing all the things I already did in step 1. The first agent eventually made me reinstall Office, the second made me reinstall Windows entirely. The third couldn't fix it after a clean reinstall of Windows (11) and Office (total wipe of computer) and promised that I would be contact by a super senior specialist the next day at 9am sharp, which didn't happen.

  3. I deleted all the 32-bit preinstalled Office versions that come with the (fresh) Windows 11 install (13 languages one by one, took ages; there was no other way since the official Office recovery/uninstall tool does not work under Windows 11) and installed the native ARM64 Office version. Still the search bar in Outlook gives 'no results'.

     

I am about to throw my Surface Pro X out the Window.

Any ideas/help/suggestions before I do?

 

Joseph

 

Joseph_Pe_0-1633131252089.png

 

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