Jan 03 2022 07:02 AM
Jan 03 2022 07:02 AM
Hello, I upgrade to a MAC M1 Pro and the search feature does not return any results. I followed the directions for re indexing and no luck. The MAC OS is: Monterey 12.1 (21C52) & the Outlook for Mac version is: 16.56 Your help will be highly appreciated! Happy New Year to all.
Jan 03 2022 07:10 AM
Jan 03 2022 09:09 AM
Jan 03 2022 05:52 PM
Jan 03 2022 06:17 PM
@vanduker thanks for confirming that it is indeed broken! I am on an exchange server hence I cant use the new outlook...
Jan 03 2022 06:24 PM
Maybe it saves someone else a hassle. None of the legacy fixes do anything except waste time.
For me I have the new M1 that does not work but my 2014 MBP with same MacOS and Outlook works fine.
I am able to use the "New Outlook" so search does work but the interface stinks. I've resorted to use of native Mail for search functions.
Good luck. Is still broken in current MacOS beta 12.2 and current Outlook beta.
Jan 05 2022 07:54 AM
@Emilio_Colon it worked fine until two weeks ago, now its broke and nothing helps
-the workarounds from various fora, even with in between "close and restart outlook"
-external re indexing tool for Spotlight
-re-install of outlook
all returns nothing.
I need to use outlook for my work, so resorting to other clients simply is not possible.
Really frustrating, all in all.
Jan 05 2022 06:37 PM
@FreekpetersThis has been frustrating since I got my new Mac M1 Air in mid-December. If I use the new Outlook interface it can work, but the interface is frustrating in other ways. Where is the fix?
Jan 06 2022 01:01 AM
dunno @Jenni_jle7 . My next step is to move away from Outlook with my private mail to the likes of Thunderbird (never an issue) so only the business exchange mail stays on outlook. Then the "new version of outlook" function might be able to fix the issue. Getting desperate here. If that fails as well i am considering a standard windows computer :(
My mac is still intel based, so the problem is wider than M1 macs.
Jan 06 2022 09:26 AM
@Emilio_Colon I've been having the same issue and tried everything I could think of, finally contacting Microsoft support, who suggested most of the same things, then said to reinstall, which I did. Nothing worked.
My question is simple: is search in original mode Outlook working for anyone on a new MacBook Pro? (Versions: M1 Pro, Outlook 16.56, and MacOS Monterey 12.1)
If not, then we can stop wasting time and wait for a fix from Microsoft and Apple.
Jan 07 2022 06:47 AM
From Microsoft Customer Support:
We have noticed users reporting search related issue in Outlook after updating to latest Mac OS version 12.1. This is documented in our article:
Jan 13 2022 06:05 PM
@Emilio_Colon I'm happy to report the problem has been fixed in 16.57 (22011101). I've verified and it is working well.
Jan 15 2022 03:33 PM - edited Jan 15 2022 03:35 PM
I am on 12.1 with the 16.57 update installed and search is still not working.
I should add that I have tried every step that every blog recommends when you google the problem.
Jan 15 2022 03:47 PM
Jan 15 2022 05:16 PM - edited Jan 15 2022 05:22 PM
Yep, just verified I'm on 16.57 (22011101) and search will not work.
Also, did the Spotlight trick you mentioned. No luck yet but I'll give it a few...
Jan 16 2022 08:51 AM
Jan 17 2022 04:05 PM - edited Jan 17 2022 04:07 PM
Thanks for the suggestions, still no luck. I also just noticed tonight that searching contacts isn't working either.
I'm on a Mac mini M1 with Outlook 16.57 (22011101).
Jan 17 2022 04:54 PM
Jan 17 2022 05:13 PM - edited Jan 17 2022 05:14 PM
Deleted profile, deleted all sql lite files, emptied trash and rebooted. Still no search results.
Search worked on this machine up until mid December; couldn't tell you the date or the update that broke it.
Even after the 16.57 update I tried to remove every instance of MS Office and reinstall all of them.