Outlook Password prompt disappears quickly

[dhendrix24]

Good morning everyone,

Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, but goes away so quickly you don't have a chance to enter the password.

Steps we have taken to resolve the issues.

1. We've cleared credential manager on the system

2. Repaired office (both quick and online).

3. Created new Outlook profiles (including deleting the .ost file).

4. Uninstalled/reinstalled Office completely.

Most times it works itself out after a few days, but I don't get why this issue continues to happen.

Any helpful tips?

thanks in advance

[#2]

For me, I was logged into Teams with a different account. Once I logged out of Teams and logged in with my primary account, my Outlook issued cleared up. I don't like that I don't have the flexibility to use Teams with a different account, but if I really need it, I can access through a browser. 

[#3]

@Simbiot 

For staff that have Office 365 / Azure Active Directory - The modern auth plugin may not be installed / up to date.   Try run this on their profile and then relaunch Office.    

if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) 
{ 
	Write-Output "Adding Azure Active Directory Broker"
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown 
	Write-Output "OK!" 
} else {Write-Output "OK!"}

 This issue also affects systems running Office 365 / With Server 2019 in Terminal / Citrix  and must be added for each user profile. 

[#4]

@dhendrix24I had two email accounts on my outlook app, once I removed the one which I was not using, the frequently appearing dialog box did not reappear.

Go to File-> info -> account settings ->email(tab) -> select the extra email account and remove it.

For long I didnt know which program was causing this frequent dialog box which was very annoying. Once I found that it was OUTLOOK, I remembered that recently I added an additional account and then this problem started to come. Hopefully now it doesnt reappear. fingers crossed.

[#5]

You're awsome! Thank you!

[#6]

@hugosob 

after two calls to Microsoft and no fix, this article saved me! 

[#7]

@hugosobThankyou Thankyou Thankyou, your fix helped us in a citrix environment with azure hosted multi session windows 10 (21h1) with MFA where outlook was sat there saying need password but the password box was disappearing instantly

the two reg keys fixed the issue for us

[#8]

@dhendrix24 

Now after doing this it won't take my password at all, horrible solution.

[#9]

Thanks the other fixes in this thread did not work as they relied on MFA being disabled, this worked for us while keeping MFA active.

[#10]

@dhendrix24 

Please log out current Microsoft accounts, going to "File > Office Account".

And re-log in. This worked for me.

[#11]

THANK YOU @hugosob, i had followed similar (but different) registry edit instructions from other site that didnt work. I noticed multiple comments here about yours working.

If you're here looking for the correct fix (Outlook not displaying the password dialog after updating your online account with MFA [multi-factor authentication]), go back a page in these comments to hugosob's from Nov 16, 2020 to find the proper registry keys to add.

[#12]

2024 and this problem is still occurring and still resolved by this fix. Thank you dhendrix24.