Outlook on the web - replied to emails shown under the unread filter, issue comes and goes!

Copper Contributor

Hi, I'm helping out a local business and they've asked to help resolve an issue whereby with the latest rollout of Microsoft Office 365 Outlook for the web.


When they reply to emails then go set the filter to show unread emails only, the replied to emails are still shown. You can still mark them as read manually but it's an extra step which wasn't necessary before.


The frustrating thing is that this issue occurs randomly and not usually when I'm doing a screen share call with their Microsoft support centre!. Microsoft said that the only explanation they can think of is that it's something to do with the internet connection.


This issue was never there before the new UI rollout - so I suspect there is a temperamental issue there. Is anyone else experiencing this?




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