May 12 2018 09:35 AM - edited May 12 2018 03:52 PM
May 12 2018 09:35 AM - edited May 12 2018 03:52 PM
Users have started reporting issues loading Outlook after recent targeted release update. Getting safe mode prompt and still will not open. Repairing does not fix it.
Solution for me to fix the issue. Go to mail profile option in control panel and change the profile to prompt for profile to be used. Click on. Open outlook. Once open you can change it back. More to come as I hear from support guys on if issue is indeed fixed for others.
May 12 2018 12:02 PM
May 12 2018 12:02 PM
This is starting to spread like wild fire through my organization, not sure the cause yet, but it's not everyone so might be something with Sophos AV or some combo of hardware it's on, still researching.
May 12 2018 03:06 PM - edited May 12 2018 03:47 PM
I had exactly the same issue updating to 1806 (10205.20008) and used, quite surprisingly, the same cure. Time to do some reporting, methinks… If any of these folks are on an Insider release channel, please consider using the Support feature to report the issue.
May 12 2018 03:44 PM
May 12 2018 03:46 PM
May 12 2018 03:46 PM
May 12 2018 03:53 PM
May 12 2018 03:53 PM
May 14 2018 08:12 AM
May 14 2018 08:12 AM
May 14 2018 08:21 AM
May 14 2018 08:21 AM
May 15 2018 05:32 AM
@Deleted, thanks for posting this and the info from Microsoft. I'll hold on to this as I had several users who couldn't open Outlook or Word and a couple with Excel as well. It was driving me crazy as they are on two different Office releases (Monthly Channel & Office Insider) two version of Win 10 (Version 1709 and 1803) and different hardware.
Mar 29 2019 05:33 AM
@Deleted
Thanks for posting this as a lot of users from across the globe are reporting this issue in our organization...
Will try the fix given in the article....
Thanks
Robin Nishad
Dec 21 2023 10:15 AM
Thank you very much for the information, a user reported this to me today, and I found this through a Google search.