Apr 17 2018 01:45 AM
Hi everybody,
A customer of ours has a requirement that they respond to all service calls within four hours. As part of this they wish to implement a way that particular mails in the Inbox can be flagged as being urgent and a reminder bell will be triggered every five minutes (to keep the mail very persistent in the minds of the service staff).
I have checked all the options with flagging but these options seem to just allow you to have reminders at particular times of the day, NOT at periodic intervals. I thought this requirement would be pretty easy to implement, but seems like it's not possible at all? Has anybody ever set up something similar?
Thanks in advance.
Jonny.
Apr 17 2018 09:27 AM
We use a helpdesk type software for keeping track of Service Calls and it has various forms of reminders.
Probably looking for a tool that meets their requirements seems in order as Outlook isn't it.