Outlook Mobile App - Can't Send to Private Contact List

%3CLINGO-SUB%20id%3D%22lingo-sub-2146370%22%20slang%3D%22en-US%22%3EOutlook%20Mobile%20App%20-%20Can't%20Send%20to%20Private%20Contact%20List%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2146370%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20several%20users%20who%20have%20created%20personal%20%22Contact%20Lists%22%20within%20the%20Outlook%20Web%20app.%20This%20allows%20them%20to%20send%20to%20users%20who%20belong%20to%20the%20group%20by%20just%20typing%20the%20group%20name%20into%20the%20%22Send%22%20field%20of%20an%20email.%20This%20functionality%20works%20on%20the%20Outlook%20Web%20App%2C%20Outlook%20for%20Windows%2C%20as%20well%20as%20the%20Native%20iOS%20Mail%20app.%20When%20cutting%20these%20users%20over%20to%20the%20Outlook%20Mobile%20App%20for%20iOS%2C%20they%20can%20no%20longer%20send%20to%20these%20personally%20created%20Contact%20Lists.%20The%20iOS%20app%20allows%20you%20to%20enter%20the%20name%20of%20the%20contact%20list%20into%20the%20send%20field%2C%20but%20when%20you%20try%20to%20send%20an%20email%20you%20get%20an%20error%20stating%20%22Check%20Email%20Addresses.%20We%20can't%20send%20your%20message%20because%20there's%20a%20problem%20with%20the%20email%20addresses.%22%20I%20do%20not%20want%20to%20have%20to%20manage%20setting%20up%20Distribution%20Lists%20for%20everyone's%20unique%20scenario's.%20Has%20anyone%20gotten%20this%20to%20work%20or%20know%20of%20a%20workaround%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2146370%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2607287%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20Mobile%20App%20-%20Can't%20Send%20to%20Private%20Contact%20List%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2607287%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F675877%22%20target%3D%22_blank%22%3E%40_PRyan%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20having%20the%20same%20problem%20with%20the%20Outlook%20mobile%20app%20on%20iOS%20and%20Android.%20The%20only%20difference%20is%20that%20while%20iOS%20won't%20send%20the%20email%20it%20at%20all%20(instead%2C%20it%20gives%20the%20message%20you%20mentioned)%2C%20but%20Android%20sends%20it%20without%20any%20error%20message%2C%20but%20that%20immediately%20results%20in%20an%20NDR%20stating%20%22Remote%20Server%20returned%20'550%205.4.103%20ROUTING.NoConnectorForAddressType%3B%20unable%20to%20route%20for%20address%20type.'%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20is%20that%20everything%20worked%20just%20fine%20on%20both%20iOS%20and%20Android%20until%20July%2023%2C%202021%20(after%20about%202%20years%2B%20of%20use%20with%20private%20contact%20list%20groups).%20Suddenly%2C%20without%20any%20OS%20updates%20or%20App%20updates%2C%20the%20problem%20just%20appeared%20on%207%2F23.%20Everything%20continues%20to%20work%20just%20fine%20using%20webmail%20(even%20webmail%20through%20the%20web%20browsers%20on%20the%20mobiles)%20and%20on%20a%20PC%2C%20but%20it%20no%20longer%20works%20on%20either%20mobile%20OS.%20So%20far%2C%20no%20tech%20support%20with%20Outlook%20365%20has%20been%20able%20to%20figure%20out%20what%20the%20problem%20is%20(for%20us%2C%20anyway).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20noticed%20that%20mine%20seems%20to%20be%20the%20first%20and%20only%20reply%20to%20your%20post%20from%20February%20--%20have%20you%20had%20any%20success%20at%20fixing%20this%20problem%20as%20of%20yet%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hello,

 

I have several users who have created personal "Contact Lists" within the Outlook Web app. This allows them to send to users who belong to the group by just typing the group name into the "Send" field of an email. This functionality works on the Outlook Web App, Outlook for Windows, as well as the Native iOS Mail app. When cutting these users over to the Outlook Mobile App for iOS, they can no longer send to these personally created Contact Lists. The iOS app allows you to enter the name of the contact list into the send field, but when you try to send an email you get an error stating "Check Email Addresses. We can't send your message because there's a problem with the email addresses." I do not want to have to manage setting up Distribution Lists for everyone's unique scenario's. Has anyone gotten this to work or know of a workaround? 

 

Thanks!

2 Replies

@_PRyan 

 

We are having the same problem with the Outlook mobile app on iOS and Android. The only difference is that while iOS won't send the email it at all (instead, it gives the message you mentioned), but Android sends it without any error message, but that immediately results in an NDR stating "Remote Server returned '550 5.4.103 ROUTING.NoConnectorForAddressType; unable to route for address type.'"

 

The problem is that everything worked just fine on both iOS and Android until July 23, 2021 (after about 2 years+ of use with private contact list groups). Suddenly, without any OS updates or App updates, the problem just appeared on 7/23. Everything continues to work just fine using webmail (even webmail through the web browsers on the mobiles) and on a PC, but it no longer works on either mobile OS. So far, no tech support with Outlook 365 has been able to figure out what the problem is (for us, anyway).

 

I noticed that mine seems to be the first and only reply to your post from February -- have you had any success at fixing this problem as of yet?

@_PRyan 

We are also having several iPhone users with the same issue. When sending to a group that used to work, we now get the message "Check Email Addresses We can't send your message because there's a problem with the email addresses".

Windows Desktop Outlook and browser Outlook still works. 
My system running iOS 14.7.1 and Outlook app v4.2131.0