Outlook is killing my productivity ! Its keeps flashing and is unusable

Highlighted
Occasional Contributor

Hi,

Does anyone else have the issue where outlook just starts flashing and locking up,  then becomes unresponsive?  I end up killing it via task manager most of the time :( I'm running Office pro Plus and I'm on first release (windows 10) etc any pointers of successful solutions would be great.

6 Replies
Highlighted

"Flashing" usually means an issue with the graphics driver, try toggling the File -> Options -> Advanced -> Display -> Disable hardware graphics acceleration setting. You can also try running Outlook in safe mode (hold the CTRL key while launching it or type 'Outlook /safe' in the run box). Recreating the profile doesn't hurt either.

Highlighted

Thanks @Vasil Michev for getting back to me I'll give the display idea a try, as an aside I'm running a surface book so the chances are this could be the issues ;)

Highlighted

Curious, did this correct your issue?  I got a Surface Book 2 a couple weeks ago and have the same issue in Outlook. I've disabled the hardware acceleration now to see if that will work, but just checking to see if that did resolve your issue permanently?

Thanks

Highlighted

Hi James,

 

The issue has stopped but from memory I rebuilt my laptop and got the most recent windows updates.  My guess is it was driver issues over time.  Also I'm on the windows insider program, if you are not as crazy as me you could jump on the insider program  but just select the driver updates.

Highlighted

Thanks for the quick reply. I'm on the insider program but only on my personal device(Surface Pro 3), for my work machine I'm a little more conservative, but never thought of just opting in for driver updates...thanks!

Highlighted

I've got a Surface book v1 and it felt like it took a little bit of time for the driver support to catch up kinda funny when you think about it...…. but hope that irons out some issues over time and good luck!