Sep 09 2019 08:51 AM
Trying to open my Outlook 365. Click on the shortcut or from the program files bar. The Outlook blue box appears on the screen. It then stalls when in the lower left corner it says "Loading Profile". I have gone through these "darn" forums. I tried opening in safe mode it stalls out. I tried running a repair tool from the uninstall program>change<repair and nothing works. Does anyone know how to fix this.
Sep 09 2019 09:15 AM - edited Sep 09 2019 09:16 AM
Add-ins improves your Outlook by providing more features and enhancements. But in some cases, it may interfere with the normal functioning and may cause Outlook to crash/hang. To disable add-ins, follow the instructions below.
If your Outlook is working fine now, it means add-ins is the culprit. But it is important to identify the specific add-in that was causing trouble. To identify that, check the add-ins one at a time and restart Outlook. Repeat the process for all the add-ins that were selected earlier and wait until the Outlook crashing problem repeats. Now you have identified the add-in causing trouble. Disable it permanently and continue using Outlook. Your error should be resolved. However, if this doesn’t help, proceed to the next step.
This automated tool should help you resolve most errors in Outlook.
Regards,
Akshay
Exchange Online Expert