09-26-2019 06:15 AM
09-26-2019 06:15 AM
I am running outlook version 16.29 (19090802) on a MacBook Pro with macOS Mojave 10.14.6.
When opening on an attachment in an e-mail, it for some reason opens the file twice. How can I fix this?
09-27-2019 06:02 AM
No answer, but I started to observe the same thing yesterday. The major thing that changed on my system is that I installed a new SSD in my MacBook Pro, the day before yesterday. The SSD got a new load of MacOS Mojave, then I migrated my apps and data from the original HDD to the SSD.
I've already fixed another problem, where Search didn't work in Outlook. There was some conflict or gap between Outlook and Spotlight Search. The fix is covered here - https://docs.microsoft.com/en-us/outlook/troubleshoot/outlook-for-mac/useful-tools .
I suspect some configuration or setting didn't migrate correctly?
09-27-2019 04:49 PM
Looks like Microsoft may already be aware of this one. It may also not be related to my system migration. https://support.office.com/en-us/article/interacting-with-attachments-from-the-drop-down-menu-causes... .
I think the work-around works.
10-03-2019 08:28 AM
@Erwin35 This has been happening to me for the last few weeks, it's very annoying. Not only happens on opening attachments, also happens when saving: two 'save as' dialogue boxes open which is very confusing as it's hard to track what you've saved and where. If saving multiple attachments it also doesn't default back to where you last saved, which is also extremely irritating. Can't for the life of me work out how to fix it. Temp fix of opening a reading pane instead didn't work - it did at first but then the problem came back. Only thing that DOES fix it is if you click on the 'download all' link, if you want to save. This work for one attachment, but not very helpful if you want to save multiples to different places, or if you're simply opening for viewing.
10-07-2019 01:24 PM
10-15-2019 02:33 AM
I have exactly the same problem since almost 2-3 weeks. It is annoying.
I have MacBook Pro 15" with macOS Mojave 10.14.6. as well!
I don't use the workaround solution mentioned in the Office Support page. as I don't like to open/ read my emails in the "read pane" mode.
I hope they will find a solution to this issue soon and will follow up on it.
Thanks for your raising of the issue.