Jun 01 2023 02:15 AM
Jun 01 2023 02:15 AM
I experience that Outlook very often doesn't send the files I have attached. Everything looks correct until the mail I sent. Then it's like the attachment is removed from the e-mail. Also, my image in the signature is often missing. How can I solve this issue?
Jun 02 2023 01:59 AM
If you're facing issues with Outlook for Mac not including attached files and missing images in the signature, here are some troubleshooting steps you can try:
Jul 10 2023 01:53 AM
I have the same issue and I have found something which might help you.
- If you add attachment and then start writing email, the attachment is never sent. It disappears.
- If you write email and at the very end add attachment and click on send button, it always send the attachment.
Jul 10 2023 02:16 AM
My answers are voluntary and without guarantee!
Hope this will help you.
Jul 13 2023 02:09 AM
i am going to see if I can reproduce this and then see if Microsoft know anything about this bug
Jul 13 2023 03:32 AM
Aug 02 2023 06:00 AM
Aug 07 2023 07:56 AM
@Casperms, this is an active incident EX637339. The latest is "Current status: We're continuing to develop an Outlook for Mac update that will correct this issue, that we still expect it will be available for download in mid-August. We anticipate providing a release date by our next communication update."
Aug 16 2023 01:08 AM
pk, their current stgatus:
"Current status: Microsoft completed the Outlook for Mac update which contains the fix and released it to the affected environments. The majority of affected users should have automatically received the fix at this point. However, we've determined that the existing fix may not address all factors contributing to the issue. Microsoft are developing and testing an additional mitigation to address any remaining impact, which we anticipate will begin deploying to affected users by our next scheduled update."
so fix is being deployed
Aug 16 2023 01:09 AM
Aug 16 2023 08:17 AM
Im afraid the problem remains for me after updating today. Both attachments and images in my signature is removed a few seconds after I've sent an email.
Aug 16 2023 08:27 AM - edited Aug 16 2023 08:27 AM
Same for me. I have updated to Outlook 16.76 (recent release) and images in my signature are stripped as well as attachments. This is extremely frustrating!
Aug 16 2023 08:33 AM
@bsm007Indeed. I'm on the same build/version. Before that I reinstalled Outlook from scratch on a brand new and clean Mac, but the problems persists. Its random when attachments are deleted, so pretty hard to error-track. Its more often then not now unfortunately.
Very annoying having customers and partners complain and ask for attachments. I'm trying to work around through my private gmail and Outlook online (which works), but this is really unbearable.
Aug 16 2023 02:11 PM
Hey everybody. I fix stated above is to wait until the very very end and attach the files, then press send. Don't add anyone to the email address or make any modifications to the email and it works. It's annoying, as you have to download and upload at the end even when forwarding emails!!! @Steffen_Uniwise