Outlook for Mac crashes when opening

Copper Contributor

I have tried all the fixes posted for this issue with no luck. Have updated OS and Outlook. Have uninstalled and reinstalled outlook. My error message is below. Very grateful for any assistance as this is very frustrating. 

 

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x000000015bcd4208)
Date/Time: 2022-11-07 10:27:14 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.66.2.22102801
Crashed Module Name: HxCore
Crashed Module Version: 16.0.15710.33845
Crashed Module Offset: 0x00000000000049c0
Blame Module Name: HxCore
Blame Module Version: 16.0.15710.33845
UnsymbolicatedChecksum: 8B3914054164D1381703CCA878196D47
Blame Module Offset: 0x00000000000049c0
StackHash: f5cb1f941407164d_0x000000001f256544_phx_arm
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_00000001703725e0
Crashed thread: 8

 

...


Thread 8 crashed (0x370a):

# 1 0x0000000108cec9c0 in (HxCore + 0x00000000000049c0) 0x0000000000000000
# 2 0x0000000109dc6234 in (HxCore + 0x00000000010de234) 0x0000000000000000
# 3 0x0000000109dc5f28 in (HxCore + 0x00000000010ddf28) 0x0000000170372750
# 4 0x00000001096e2738 in (HxCore + 0x00000000009fa738) 0x0000000170372780
# 5 0x00000001096dbbec in (HxCore + 0x00000000009f3bec) 0x00000001703728c0
# 6 0x00000001096db35c in (HxCore + 0x00000000009f335c) 0x0000000170372990
# 7 0x00000001096d5348 in (HxCore + 0x00000000009ed348) 0x0000000170372a50
# 8 0x00000001096d8b14 in (HxCore + 0x00000000009f0b14) 0x0000000170372ad0
# 9 0x00000001095ac0e0 in (HxCore + 0x00000000008c40e0) 0x0000000170372b50
# 10 0x00000001095abc74 in (HxCore + 0x00000000008c3c74) 0x0000000170372c50
# 11 0x00000001096470f4 in (HxCore + 0x000000000095f0f4) 0x0000000170372d40
# 12 0x000000010968f204 in (HxCore + 0x00000000009a7204) 0x0000000170372d70
# 13 0x000000010968ba60 in (HxCore + 0x00000000009a3a60) 0x0000000170372de0
# 14 0x0000000109571560 in (HxCore + 0x0000000000889560) 0x0000000170372e40
# 15 0x0000000109ec049c in (HxCore + 0x00000000011d849c) 0x0000000170372e90
# 16 0x000000010a1049b4 in (HxCore + 0x000000000141c9b4) 0x0000000170372eb0
# 17 0x000000010a104e3c in (HxCore + 0x000000000141ce3c) 0x0000000170372f50
# 18 0x00000001a4e72068 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007068) 0x0000000170372fc0

ARM Thread State(64bit):
x0: 0x00000000c0d1f1ed x1: 0x000000001f256544 x2: 0x000000000000004d x3:0x0000000000000000
x4: 0x0000000000000004 x5: 0x0000000000000c60 x6: 0x00006000003ccc60 x7:0x00000001703718e8
x8: 0x0000000000000000 x9: 0x0000000000000003 x10: 0x0000000000001410 x11:0x00000000000007fb
x12: 0x000000009883982c x13: 0x00000000000007fd x14: 0x0000000098a3a06c x15:0x000000009883982c
x16: 0x000000000000006c x17: 0x0000000018a00000 x18: 0x0000000000000000 x19:0x000000001f256544
x20: 0x0000000170372638 x21: 0x0000000000000003 x22: 0x0000000000000002 x23:0x000000015b842a30
x24: 0x000000010a7c3a80 x25: 0x00006000033b4260 x26: 0x00006000033b42e8 x27:0x0000000000000001
x28: 0x000000010a312100 fp: 0x0000000170372620 lr: 0x0000000108cec7a8 sp:0x00000001703725e0
pc: 0x0000000108cec9c0 cpsr: 0x0000000020001000

 

4 Replies

I experience the same problem and do have no idea what to do! Does anyone have advice?

Also having the same problem.  @Stefan_Payer 

@davidbergmanipc , reinstallation of Outlook did help on my side.

@Stefan_Payer thanks.  I tried reinstalling the office suite 2x with no luck.   I will try just reinstalling outlook