Jan 12 2019 11:37 PM
Jan 12 2019 11:37 PM
New contributor - I have just upgraded Office 2016 for Mac to Office 2019 for Mac. The Spotlight Search option in Outlook no longer works - I get no results, even when I am looking at an email, and searching for a word or phrase or sender in that email ... I have downloaded the OfficeSearchRepair.app which is supposed to reindex and fix, but still not working. I am running macOS High Sierra 10.13.6 - any help appreciated - thank you.
Nov 13 2020 06:39 PM
@kcourtney The challenge with this is I can't move any of my GSuite items to the Microsoft account. I'm slowly migrating, so right now I have to choose between the ability to move emails in my inbox (Gsuite) to my MS Outlook folders OR Search my contacts.
Nov 17 2020 08:27 AM - edited Nov 17 2020 08:27 AM
Switching to the Outlook "New Outlook" fixed search for me:
Hope it helps your situation too.
Nov 18 2020 10:14 AM
It fixes the search yes. But if you read through my comment again, the issue is that I can't use my Gmail account in conjunction with it as well. I need to be able to move emails back and forth between the two accounts and as I am transitioning, this is extremely important.
Dec 17 2020 12:52 PM
@schneik8080- Hi there.
I have the opposite problem - I get no response from an email search through items since the upgrade to Big Sure. That is, when I do a search I get results pre 11 November (I think it was the 11th) but nothing since that date.
Will your solution also resolve that please?
Jan 15 2021 01:08 PM - edited Jan 19 2021 06:42 AM
Outlook for mac uses spotlight for its search. Forcing spotlight to reindex your outlook mail folder is a viable answer. UPDATE: Didn't work for me this time, though.
Jan 16 2021 11:43 AM
I tried everything and in my case the only thing that solved the issue was selecting the New Outlook option from the top right of Mac Outlook. After that, Outlook relaunched with the new look and also Search now works.
Mac mini M1 with Big Sur. Outlook for Mac 16.45.
Hope this helps.
Jan 19 2021 06:41 AM
Jan 23 2021 02:23 AM
Tried any of the method listed but nothing fixed the issue (including complete reinstall). The worst part is that I can find Outlook email (kind: Microsoft Outlook mail message) in my Spotlight or search work in "New Outlook" GUI (that btw is plenty of other problems). Any additional suggestion is appreciated.
Feb 03 2021 01:27 AM
@Rimsky Thanks for the tipp- that solved the problem...
I got the same problem with Big Sur and indeed I tried once the "New Outlook" but as I didn't liked it switched back to the previous look. Obviously this caused the trouble, as with switching to the new Outlook search worked.
Btw, switching back results in search not working. I don't know whether this I a trick to force users into the New Outlook, or a bug, but definitely a miserable performance from MS...
Feb 03 2021 07:16 AM
Mar 28 2021 11:09 PM
Apr 12 2021 02:35 PM
@timsharpe What happens is that "New outlook" has no local storage whatsoever. So it always searches on the server.
So, as long as all your email is on the server and you're online, search will work.
If you need to search historic inboxes in your local machine or you need to search while in offline mode, then New outlook is dead in the water for search.
Essentially it's equivalent to open outlook web and searching there (which already worked).
Apr 22 2021 10:49 PM
May 03 2021 05:32 AM
correct. That works there. However, I have problems with the subfolders. They are empty there. The subfolders are also not displayed in one folder, but all one below the other.
there it is displayed like this:
Main folder-A / _Subfolder-1A
Main folder-A / _Subfolder-2A
Main folder-A / _Subfolder-3A
Main folder-B / _subfolder-1B
Main folder-B / _subfolder-2B
Main folder-B / _subfolder-3B
Do you have any idea why the folders are displayed one below the other and how I can solve that?
Jul 19 2021 10:15 AM
The following got me search results for the first time in months:
After doing so, I was able to search again in Outlook