Sep 28 2022 03:14 AM
After opening and then closing some .eml or .msg files with Outlook 2019 NOT in execution, the Outlook.exe process continues running in the background, while in the notification area the program icon is indefinitely visible in grey with an X and the words "Outlook will be closed".
Before the problem occurs, in the notification area Outlook shows the message "Folder synchronization by Microsoft Outlook in progress".
Problem encountered: you can no longer open other .eml or .msg files or launch Outlook itself without first terminating the Outlook.exe process.
Solution to avoid the problem: set Outlook in "Offline" mode or have previously launched the program before opening .eml or .msg files.
Failed attempts to solve: disable all plugins, scan all .ost files with SCANPST.EXE.
Any ideas on how to solve definitely ?
Mar 30 2023 04:59 AM
@GlSis managed to find an answer on this?
Apr 18 2023 02:28 AM
Apr 18 2023 07:34 PM - edited Apr 18 2023 07:36 PM
@GlSis I was able to resolve the issue by disabling the 'Empty the Deleted Items folder when Outlook closes' configuration setting from an Intune configuration profile for Outlook that was being applied to devices.
Empty the Deleted Items folder when Outlook closes should apply for GPO.