Outlook emails go to instead of Outlook for Windows

New Contributor

Hi, I could use some tech help please. I do not use at all because I prefer my Outlook for windows. With that said, somehow my emails started going to and I cannot view them in my Outlook for windows (desk top). I don't know if sync is the correct term for this but I'm missing important emails. 


Can someone help me fix this? And thanks so much for your support!


3 Replies
best response confirmed by nanmart (New Contributor)


In what way do you have your account configured in Outlook for Windows?

The recommended method is to configure it as an Exchange account. It will then fully sync your mailbox, including the Contacts and Calendar folders. All your data will then also remain available when using Outlook on the Web.

For instructions to configure your account in Outlook for Windows see; Adding an account to Outlook 

Thanks so much Robert! I did not configure Outlook and the information you provided is very helpful. You're the best!!!