Outlook emails arriving in Outlook app but don't appear when I sign in online?

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Sorry if this is really obvious but I seem to have hit a stumbling block with setting up Microsoft 365. I'm currently accessing all my emails through the app but I got 365 so that I could access them on multiple devices which I cannot seem to do and I can't figure out why. 

I sign into my online account and no emails are appearing - the inbox is empty which is impossible as I have lots of emails with clients through my app. Does anyone know why my emails are showing in one and not the other? It's the same inbox so surely should have the same emails in each right? 

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