Apr 28 2020 04:17 PM
Hi Team
We have hybrid environment and just recently migrated almost all mailboxes to EXO. Now I am having some problems with the profile photo not showing in Outlook Desktop Client only. The profile photos are showing correctly everywhere else across the O365 - Teams, Outlook OWA, Outlook mobile, but not on the desktop client.
I tried manually applying via set-userphoto cmdl, but still not showing on the desktop client.
Any ideas where I should focus to fix this and how to make it work seamlessly in the future ?
Apr 29 2020 05:57 AM
@Anton5032 Hello, you're running the Outlook clients in cached mode I assume? Are any other information missing or is it just the profile photos/thumbnails? When you say "recently" is it within a couple days? I've stumbled across situations where it usually has come down to the OAB, at least for missing information. I believe there's a pointer to the thumbnail there as well. Due to the interval for OAB population in Exchange (default 8 hours) and the Outlook clients (default 24 hours if left constantly running) you'd want to push it manually, at least for the Outlook client. Maybe this is not applicable in your scenario, but it has sorted things out for me more than once.
May 02 2020 04:49 PM
May 28 2020 05:52 PM
May 28 2020 05:53 PM
May 28 2020 10:16 PM
@Anton5032 Hello Anton, is this setting applicable for you? (I'm thinking as it's only a problem in the desktop client).
If it doesn't work either, can you try using an Outlook client with cached mode off (which shouldn't be a problem) and also see if there's any difference if you wipe an Outlook profile on a machine that's having this issue.