Outlook Desktop App "Something went wrong. [1001] (Solution)

Steel Contributor

Hi all,


I want to share this action plan regarding the Outlook Desktop App "Something went wrong. [1001]" error.


Workaround 1:

Create a new Outlook profile


Workaround 2: 

- Step 1: close all Microsoft 365 Desktop Apps

- Step 2: logoff from the Windows userprofile

- Step 3: rename Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

"C:\Users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy" to  


- Step 4: logon to the Windows userprofile

- Step 5: start the Outlook Desktop App. This action will recreate the Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder

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