Outlook.com Sync email -unable to looad these settings

Copper Contributor

I changed my Comcast password on Dec 19th because of the Xfinity breach. My outlook.live mail has not synced since. I chose mail settings and sync email to get to the account to change the password but all that i got was a page that said unable to load these settings. Please try again later. I also started an export as I have important information that I need. The export has been running for 10 days. The two are probably related.

3 Replies

Hi @younga3comcastnet,

1. Sync Email Problem:  Here are some suggestions that may help:

  • Attempt to access the settings using Incognito or InPrivate browsing.
  • Consider trying a different browser.
  • navigate to Settings > View all Outlook settings > Sync email to check and correct details for the connected account.

Settings >> Email >> Sync email --> Unable to load these settings. - Microsoft Community

2. Email Export Issue: Export processes can take up to 4 days, particularly for larger mailboxes. However, if your export has been running for 10 days, there might be an issue. Here are some steps to try:

  • Ensure you have the latest version of Office applications installed.
  • Check for Windows updates for your operating system.
  • Try opening Outlook in safe mode to disable add-ins before attempting to export or backup email to an Outlook.pst file.

PST Export taking long time - Microsoft Community

Outlook.com stuck in "Export in progress" - Microsoft Community

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Kindest regards,

Leon Pavesic


I am having the same problem.  I had to change a password for a different account that gets forwarded to my outlook account.  But due to the “sync email” setting not being available, I can’t update the setting and sync my email accounts.  There is another Microsoft community thread about this issue here.  



Well now I just checked and I no longer get Unable to load these settings. I now get a screen to check aliases and Pop and Imap settings but still no way to access my account password to change it.