Outlook.com email account appears as "outlook_[long series of letters and numbers]

Copper Contributor

When I log into my 360 account, my Gmail email address I can see and use everything, and the correct profile email address is displayed within my profile when you click on the profile photo.

My problem occurs when I click on Outlook, and I am taken to Outlook Live, which displays a totally different email address made up of a long series of letters and numbers, as displayed below. 

Garrybrown_0-1708419973753.png

I can not find this email address in my profile, but if I download the apps from my 360 account, my original email appears, and everything works normally. So my problem is I can not use Outlook in 360 as it displays the incorrect email address - Any thoughts on how to remove this email address 

 

 

1 Reply
I too am having the same problem. In fact, if you Google search this issue, you will find it has been a problem for many. I have yet to see anyone come up with a solution…….yet.