Jan 10 2020 03:53 AM - edited Jan 10 2020 04:00 AM
Hi there,
we are having this random issue which is completely intermittent.
Sometimes when a user replies to an email from an account external to our Office 365 Tennant a message will pop up when send is clicked saying "Microsoft Outlook Cannot send this item". If ok is pressed on this message and pop out is clicked, the message sends but it sends a completely blank email. If the user then attempts to reply to that email again it sends fine, so users have been copy-pasting the text into a new reply email and it sends fine.
We use Office 365 for emails and Outlook version is currently 1902
I am not completely sure how widespread the issue is as people may not be reporting it but I have heard from 6/7 people with the same issue.
anyone had this issue?
Dan
Mar 26 2020 10:08 AM
Yes, ALL THE TIME. It's very annoying and I can't figure it out.
Also, when you try to take an email and "Reply to Meeting", it will put it on your calendar but nobody else's.
Apr 27 2020 02:03 AM
@Dan_Cotterell Same here... Noticed while trying to reply to a mail thread from February. Cannot even save my reply message or forward it... I'm currently on Version 2003 (Build 12624.20520).
Feb 11 2021 09:16 AM
@Dan_Cotterell You can try this workaround. When you hit reply, go to Format text > Change it to Rich text and try to send the email.
Mar 10 2021 07:41 AM
@misterH420 I am also getting this error but the "Rich Text" fix isn't working for me - at least, not consistently. Let me know if any of you find another solution! Thanks!
Mar 10 2021 07:42 AM
Mar 11 2021 07:32 AM
Mar 12 2021 07:55 AM
May 04 2021 06:58 PM
Hi all,
Just had this happen with an email. What worked for us:
Reply (or Reply All or Forward)
Change format to Rich Text
Voila.
Apparently the signature block had bad hyperlinks in it.
Jul 05 2021 12:24 AM
@Dan_Cotterell I've only had this issue replying to one new consultant.
Deleting some of the earlier text i.e. prior replies and messages has fixed this for us.
Whenever it happens now I just scroll down to the bottom of the email thread and delete the text from the last 1-2 emails.
Someone else mentioned this issue at work the other day and I told them to try this and it worked for them as well. I haven't tried the rich text but I'll give that a go. Still searching for a proper solution.
Dec 13 2021 03:05 AM
Did you ever find a proper solution to this? I've been getting this occasionally in my environment too exactly as you describe.
Dec 14 2021 09:45 PM