Outlook asks for multiple password reset

%3CLINGO-SUB%20id%3D%22lingo-sub-1318809%22%20slang%3D%22en-US%22%3EOutlook%20asks%20for%20multiple%20password%20reset%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1318809%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3ESince%20yesterday%20my%20outlook%20account%20(that%20i%20use%20for%20professional%20things)%20asked%20me%20to%20verify%20my%20account%20and%2C%20since%20I%20moved%2C%20I%20don't%20have%20the%20celphone%20I%20linked%20to%20my%20account%20so%20I%20had%20to%20go%20through%20the%20whole%20account%20verification%20process%20and%20I%20succesfully%20recovered%20my%20account%20and%20created%20a%20new%20password.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20when%20I%20tried%20to%20log%20in%20again%2C%20it%20did%20the%20same%20thing%2C%20asking%20me%20to%20verify%20my%20account%20(wich%20of%20course%2C%20would%20lead%20back%20to%20the%20same%20process)%20I%20waited%20and%20tried%20again%20but%20got%20the%20same%20results%20so%20I%20tried%20to%20verify%20a%20second%20time%2C%20ending%20in%20the%20same%20loop.%20Is%20there%20anyway%20to%20prevent%20this%20from%20happening%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20to%20clarify%2C%20I%20didn't%20change%20computer%20or%20device%20nor%20did%20I%20change%20my%20password%20prior%20to%20this.%20No%20%22abnormal%20loggin%22%20notification.%20The%20only%20thing%20that%C2%B4s%20different%20is%20that%20I%20changed%20the%20modem%20in%20my%20house%20for%20a%20faster%20wifi.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help%2C%20I%20need%20that%20account%20back%2C%20I%20can't%20drop%20it.%20Thank%20you%20all%20for%20your%20help%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1318809%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20for%20Android%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20on%20the%20Web%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hi

Since yesterday my outlook account (that i use for professional things) asked me to verify my account and, since I moved, I don't have the celphone I linked to my account so I had to go through the whole account verification process and I succesfully recovered my account and created a new password. 

 

However, when I tried to log in again, it did the same thing, asking me to verify my account (wich of course, would lead back to the same process) I waited and tried again but got the same results so I tried to verify a second time, ending in the same loop. Is there anyway to prevent this from happening?

 

Just to clarify, I didn't change computer or device nor did I change my password prior to this. No "abnormal loggin" notification. The only thing that´s different is that I changed the modem in my house for a faster wifi.  

 

Please help, I need that account back, I can't drop it. Thank you all for your help

0 Replies