May 30 2019 11:58 AM
I have a large number of users who were unable to send emails after the April update to Outlook 365 was installed on their systems and I have not been able to find any relevant discussions on this topic here. They all use company owned Gmail accounts and connect to their gmail accounts in Outlook by using G Sync. Any emails they create and send go to the outbox but never get sent out and there are no sync error messages from GSync. I found a conversation with Google support reps that said they have received numerous support tickets regarding this issue and suggested a way to roll back the version of Outlook 365 to the previous monthly update and then disable further updates. I tried it out and the problem was immediately resolved on all of our current Windows 10 systems. However, when i install Office 365 on any new Windows 10 PC's, I am unable to roll back the update as no previous updates are installed and installing old updates manually is proving to be more difficult than anticipated. Is there an actual solution from MS out there for this issue?
Jun 03 2019 07:45 AM
Any help would be greatly appreciated!
Jun 03 2019 08:04 AM
Jun 04 2019 10:03 AM