Outlook 365 Crashes

Copper Contributor

My e-mail account at comcast just crashed, and I got the error message https://support.microsoft.com/en-us/office/outlook-crashes-deleting-three-or-more-emails-from-a-pop-...

 However, I am using an IMAP account, not POP.  I don't have any e-mails with headers only. 

On my computer, the Outlook build is:  Microsoft 365 MSO (16.0.13001.20338 64 bit)

I was able to access e-mail on my computer by creating another mail profile.

On my wife’s computer, the Outlook build is:  16.0.13001.20266 32 bit.  Her e-mail (also comcast) is working ok, but mine is unable to download e-mail, with a synchronizing folders error.

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