Outlook 365 Crashes

%3CLINGO-SUB%20id%3D%22lingo-sub-1543629%22%20slang%3D%22en-US%22%3EOutlook%20365%20Crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1543629%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20e-mail%20account%20at%20comcast%20just%20crashed%2C%20and%20I%20got%20the%20error%20message%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Foutlook-crashes-deleting-three-or-more-emails-from-a-pop-account-with-download-headers-only-11f1d551-a72f-47e3-aed4-392d18dc3d87%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Foutlook-crashes-deleting-three-or-more-emails-from-a-pop-account-with-download-headers-only-11f1d551-a72f-47e3-aed4-392d18dc3d87%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3BHowever%2C%20I%20am%20using%20an%20IMAP%20account%2C%20not%20POP.%26nbsp%3B%20I%20don't%20have%20any%20e-mails%20with%20headers%20only.%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20my%20computer%2C%20the%20Outlook%20build%20is%3A%26nbsp%3B%20Microsoft%20365%20MSO%20(16.0.13001.20338%2064%20bit)%3C%2FP%3E%3CP%3EI%20was%20able%20to%20access%20e-mail%20on%20my%20computer%20by%20creating%20another%20mail%20profile.%3C%2FP%3E%3CP%3EOn%20my%20wife%E2%80%99s%20computer%2C%20the%20Outlook%20build%20is%3A%26nbsp%3B%2016.0.13001.20266%2032%20bit.%26nbsp%3B%20Her%20e-mail%20(also%20comcast)%20is%20working%20ok%2C%20but%20mine%20is%20unable%20to%20download%20e-mail%2C%20with%20a%20synchronizing%20folders%20error.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1543629%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20for%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

My e-mail account at comcast just crashed, and I got the error message https://support.microsoft.com/en-us/office/outlook-crashes-deleting-three-or-more-emails-from-a-pop-...

 However, I am using an IMAP account, not POP.  I don't have any e-mails with headers only. 

On my computer, the Outlook build is:  Microsoft 365 MSO (16.0.13001.20338 64 bit)

I was able to access e-mail on my computer by creating another mail profile.

On my wife’s computer, the Outlook build is:  16.0.13001.20266 32 bit.  Her e-mail (also comcast) is working ok, but mine is unable to download e-mail, with a synchronizing folders error.

0 Replies