SOLVED

Outlook 2016 desktop version

%3CLINGO-SUB%20id%3D%22lingo-sub-1024083%22%20slang%3D%22en-US%22%3EOutlook%202016%20desktop%20version%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1024083%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3Ethe%20user%20has%20reported%20an%20issue%20with%20his%20Outlook%202016%20desktop%20app.%3C%2FP%3E%3CP%3EThe%20user%20has%20an%20O365%20account.%3C%2FP%3E%3CP%3EIn%20OWA%20user%20receives%20email%20correctly%20%26amp%3B%20on%20time%20but%20to%20see%20the%20same%20emails%20in%20desktop%20app%2C%20he%20needs%20to%20restart%20the%20Outlook%20app%20(turn%20off%2Fon).%3C%2FP%3E%3CP%3EWhen%20he%20opens%20the%20app%20again%2C%20he%20can%20see%20the%20new%20emails.%3C%2FP%3E%3CP%3EOn%20mobile%2C%20everything%20runs%20perfectly.%3C%2FP%3E%3CP%3EI've%20tried%3A%3C%2FP%3E%3CP%3E1.)%20Quick%20repair%20-%20didn't%20help%3B%3C%2FP%3E%3CP%3E2.)%20re-installing%20Office%20-%20didn't%20help%3B%3C%2FP%3E%3CP%3E3.)%20turned%20off%20%22Focused%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20other%20idea%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1024083%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExchange%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20for%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1024513%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%202016%20desktop%20version%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1024513%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F390770%22%20target%3D%22_blank%22%3E%40DiVojich%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMake%20sure%20they%20are%20%22Connected%20to%3A%20Microsoft%20Exchange%22%20(message%20in%20the%20status%20bar%20near%20bottom%20left%20of%20Outlook%20window)%20and%20not%20%22Working%20offline.%22%20If%20they%20are%20working%20offline%2C%20then%20go%20to%20the%20%22Send%20%2F%20Receive%22%20tab%20and%20click%20the%20%3CEM%3E%3CSTRONG%3EWork%20Offline%3C%2FSTRONG%3E%3C%2FEM%3E%20button.%20Also%2C%20what%20happens%20if%20they%20click%20on%20%3CEM%3E%3CSTRONG%3EUpdate%20Folder%3C%2FSTRONG%3E%3C%2FEM%3E%20or%20%3CSTRONG%3E%3CEM%3ESend%2FReceive%26nbsp%3BAll%20Folders%3C%2FEM%3E%3C%2FSTRONG%3E%20buttons%20in%20the%20%22Send%20%2F%20Receive%22%20tab%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Contributor

Hi all,

the user has reported an issue with his Outlook 2016 desktop app.

The user has an O365 account.

In OWA user receives email correctly & on time but to see the same emails in desktop app, he needs to restart the Outlook app (turn off/on).

When he opens the app again, he can see the new emails.

On mobile, everything runs perfectly.

I've tried:

1.) Quick repair - didn't help;

2.) re-installing Office - didn't help;

3.) turned off "Focused".

 

Any other idea?

 

Kind regards,

1 Reply
Best Response confirmed by DiVojich (Contributor)
Solution

@DiVojich 

Make sure they are "Connected to: Microsoft Exchange" (message in the status bar near bottom left of Outlook window) and not "Working offline." If they are working offline, then go to the "Send / Receive" tab and click the Work Offline button. Also, what happens if they click on Update Folder or Send/Receive All Folders buttons in the "Send / Receive" tab?