Nov 21 2019 05:49 AM
Hi all,
the user has reported an issue with his Outlook 2016 desktop app.
The user has an O365 account.
In OWA user receives email correctly & on time but to see the same emails in desktop app, he needs to restart the Outlook app (turn off/on).
When he opens the app again, he can see the new emails.
On mobile, everything runs perfectly.
I've tried:
1.) Quick repair - didn't help;
2.) re-installing Office - didn't help;
3.) turned off "Focused".
Any other idea?
Kind regards,
Nov 21 2019 08:52 AM
SolutionMake sure they are "Connected to: Microsoft Exchange" (message in the status bar near bottom left of Outlook window) and not "Working offline." If they are working offline, then go to the "Send / Receive" tab and click the Work Offline button. Also, what happens if they click on Update Folder or Send/Receive All Folders buttons in the "Send / Receive" tab?
Nov 21 2019 08:52 AM
SolutionMake sure they are "Connected to: Microsoft Exchange" (message in the status bar near bottom left of Outlook window) and not "Working offline." If they are working offline, then go to the "Send / Receive" tab and click the Work Offline button. Also, what happens if they click on Update Folder or Send/Receive All Folders buttons in the "Send / Receive" tab?