Other Inbox stopped automatically focusing after Office 365 upgrade in Outlook

Copper Contributor

Before our company upgraded to Office 365, my cell phone Outlook app automatically knew which emails to filter into the Focused and Other Inbox. However, since the Office 365 upgrade, both Outlook on my Dell laptop plus my cell phone no longer are automatically filtering the emails - the Other folder is empty. I know I can manually "move" or "always move" eblasts from the Focused Inbox to the Other Inbox one-by-one, but how do I set it up so it automatically filters the emails to the correct Other Inbox again?

2 Replies


Hello! You've posted your question in the Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Outlook space - please post Outlook questions here in the future.